Fostering Innovation in the Public Sector: Vivek Kundra@US Government

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Case Details:

Case Code : LDEN064
Case Length : 22 Pages
Period : 2007-2009
Pub Date : 2009
Teaching Note : Available
Organization : US government / District of Columbia government
Industry : Public Sector
Countries : USA

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Introduction Contd...

As the first-ever federal CIO of the US, Kundra planned to bring about a similar change at the national level by making the operations of the government more transparent and interoperable, while also safeguarding it from cyber threats. However, experts felt that there were many daunting challenges that Kundra would have to overcome if he were to transform his plans into reality. Kundra served as the CTO of DC between May 2007 and March 2009. As the chief of OCTO⁵, he incorporated technology into all its operations in order to develop a user friendly e-government infrastructure and to provide public safety and educational and economic growth opportunities for the citizens, businesses, and visitors in the district.

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He democratized the government data to make the operations of the government transparent to the public. He introduced several information technology (IT) initiatives in the district so that citizens could access government services easily. The DC government set up over 200 data feeds⁶, data catalogs, mapping applications, and social media⁷ tools to help citizens access information related to crime rates, properties, construction projects etc...

Excerpts >>

5] The Office of the Chief Technology Officer (OCTO) is the district's central technology agency with over 700 employees and an annual operating budget of approximately US$72 million as of 2008. The aim of OCTO is to develop and provide technological infrasructure and services to district agencies, employees, residents, businesses, and visitors. In oversaw technology projects and budgets for 86 agencies.
6] A data feed is a file that can store a huge amount of information usually taken from a database. A data feed gets updated regularly and users can download the information from a data feed into their own database.
7] Social media comprises works of user-generated content such as video, audio, text or multimedia that are published and shared in a social environment, such as a blog, wiki, or video hosting site.

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